Question 1

What fields and document types can Brimtick extract?

Accepted Answer

When you upload documents such as commercial cleaning contracts, insurance certificates, licenses, and vendor agreements, Brimtick looks for the document type, parties, effective and renewal dates, cancellation or notice windows, and follow-up obligations. Extracted fields are suggestions for organizing work, not legal or compliance advice.

Question 2

Can a janitorial business use its existing uploaded documents?

Accepted Answer

Yes. Your team can upload the records it already relies on, including customer agreements, certificates, permits, and service-provider paperwork. Brimtick gives those uploaded documents a place alongside the dates and actions they support, so an operator can find the source before a renewal or customer commitment is due.

Question 3

Who is responsible for verification?

Accepted Answer

The operator or assigned team member is responsible for verification. Review every extracted date, notice period, and obligation against the original source and confirm questions with the customer, insurer, provider, or authority. Brimtick organizes verification and reminders; it does not independently confirm that a detail is correct.

Question 4

How do we move from spreadsheet tracking?

Accepted Answer

Start by uploading the source documents behind your current spreadsheet and recreating the dates or follow-up actions that still matter. This moves your commercial cleaning tracking closer to the source of truth, with the document, verification step, owner, and reminder visible together instead of hidden in separate spreadsheet rows.

Question 5

Who owns our customer and business data?

Accepted Answer

Your business retains ownership of its customer records, commercial cleaning contracts, uploaded documents, extracted values, and workspace information. Brimtick processes that information to provide the workspace and reminder service. See the Privacy Policy for details about handling and protection of account data.

Question 6

Can we delete uploaded documents and account data?

Accepted Answer

A signed-in account owner can open /app/account, go to the Danger zone, enter the exact account email, and submit a deletion request. The current flow permanently deletes the account and its associated workspace data after the request is accepted; cancel an active subscription first.

Question 7

How do reminders work, and who can see them?

Accepted Answer

Reminders are organized around the dates and follow-up actions your team tracks from each source document. The workspace makes upcoming and overdue work visible to the people using that workspace, so an operator can review what is due, who owns it, and which document supports it instead of relying on a private calendar or spreadsheet.

Question 8

What happens when a deadline is missed?

Accepted Answer

A missed deadline remains visible as overdue so the team can review the source document, verify the impact, and assign the next follow-up. That creates an escalation path for the operator or manager to contact the right customer, provider, insurer, or authority. Brimtick does not make business decisions or guarantee that a missed obligation can be corrected.